Shipping & Returns

SHIPPING POLICY

Shipping & Delivery

At D. Allyn & Company, each order is carefully prepared to ensure it meets our standards of quality and presentation.

Orders are processed as promptly as possible; however, they are not shipped on the same day they are placed. Please allow 2–3 business days for order processing prior to shipment. Should an extended lead time be anticipated, you will be notified via email.

If you have questions regarding the delivery timeline for a specific item, we invite you to contact us at info@dallyncostore.com. A member of our team will be pleased to assist you.

Order Confirmation & Tracking

You will receive an order confirmation email shortly after your purchase is completed. If you do not see this email, please check your spam or junk folder.

Shipping confirmations, including tracking details, will be sent via email once your order has been dispatched.

Shipping Guidelines

Orders are shipped on business days (Monday through Friday, excluding holidays)
Expedited shipping options require a valid street address (no P.O. boxes)
Shipping is available within the 50 United States only
At this time, we do not ship outside of the US

Additional Information

D. Allyn & Company reserves the right to place orders on hold for security verification purposes. If your order requires review, you will be notified within 2 business days.

Return & Exchange Policy

Returns & Refunds

At D Allyn & Company, we are committed to delivering an exceptional customer experience. If your purchase does not meet your expectations, we are here to assist you with care and attention.

Returns

To be eligible for a return, items must be unused, in their original condition, and returned in original packaging. We reserve the right to decline any return that does not meet these standards.

To initiate a return, please contact us at info@dallyncostore.com with your order details. Once your request is submitted, items must be returned within 14 days of your return approval.

If your order arrives damaged, please notify us within 48 hours of delivery so we can promptly assist in resolving the issue.

Refunds

Once your return is received, it will be carefully inspected. You will be notified via email regarding the status of your refund.

If approved, your refund will be issued to your original method of payment. Please note that processing times may vary depending on your financial institution.

Original shipping charges are non-refundable
Return shipping costs are the responsibility of the customer

Our Promise

We stand behind the quality and craftsmanship of every candle we create. Your satisfaction is important to us, and we are always here to ensure your experience with D Allyn & Company reflects the standard of excellence we uphold.